Frequently Asked Questions
Have a question about Sunny Llama? Here are quick answers about orders, products, sizing and returns. You can also contact us.
How long will it take for my Sunny Llama order to arrive?
Please allow approximately two weeks for merchandise orders to be delivered. Delivery times may vary by location and carrier. Digital products are available as soon as your purchase is complete. Books bought through Amazon are shipped by Amazon, and the available options and estimated delivery dates appear at Amazon checkout. See our Shipping & Delivery page.
How much will shipping cost for my order?
Shipping charges for merchandise are calculated at checkout and shown before you complete your order. Digital products have no shipping charge. Amazon shows book shipping options and charges at its checkout.
Do I need to pay for shipping if I buy a digital journal?
No. Digital journals do not require shipping and are available for immediate use once your purchase is complete.
Can I start using my digital journal right after I buy it?
Yes. Digital products are available as soon as your purchase is complete, so you can start using your journal right away.
If I order a Sunny Llama book from Amazon, who ships it?
Paperback and hardcover books purchased through Amazon are shipped by Amazon. Amazon shows the available shipping options and estimated delivery date at checkout.
Does Amazon Prime affect when my book arrives?
Amazon’s available delivery options may vary depending on your address, the book’s availability and your Prime membership. Check the delivery options and estimated date shown at Amazon checkout.
How do I pick the right size for a Sunny Llama hoodie?
Available sizes are listed on each product page. Fit can vary by style, so review the details on the specific listing before ordering. If you’d like help choosing, email info@sunnyllama.com.
Can I return a sweatshirt if it doesn’t fit?
Eligible merchandise can be returned within 30 days of purchase if it is unworn, unwashed and has its tags attached. Proof of purchase is required. Please request a return before sending anything back. See the full Returns & Exchanges policy.
Do I have to pay to send a return back?
Yes. Return shipping is the customer’s responsibility. Original shipping charges and duties are non-refundable. For return help, email returns@sunnyllama.com.
What should I do if my order arrives damaged or I receive the wrong item?
Please inspect your order when it arrives and contact us right away if an item is damaged, defective or incorrect so we can review the issue and make it right. Email returns@sunnyllama.com.
Can I return sale items or gift cards?
Sale items and gift cards are not eligible for return under the current Returns & Exchanges policy.
Can I exchange an item for a different size?
The quickest way to get a different size is to request a return for the eligible item, then place a separate order for the size you want once the return is accepted. See the full Returns & Exchanges policy.
Are Sunny Llama clothes made in Canada?
Product origins vary. Some apparel is decorated in Canada using globally sourced garments, so “decorated in Canada” does not mean every garment is made in Canada. Check the individual product page for item-specific details.
Where is Sunny Llama based?
Sunny Llama is based in Vancouver, British Columbia, Canada.
Who is behind Sunny Llama?
Sunny Llama is an independent brand run by its founder, a Vancouver-based mom and entrepreneur. It began in her home office as a creative passion project alongside her e-commerce work. Since 2016, she has helped other brands grow and is now building something of her own to brighten people’s days with colorful, motivating designs. Read Our Story.
What does Sunny Llama sell?
Sunny Llama offers colorful motivational apparel, accessories and digital journals. Paperback and hardcover Sunny Llama books are available through Amazon.
How do I contact Sunny Llama, and when should I expect a reply?
Email info@sunnyllama.com or use the contact page. Sunny Llama aims to respond within two business days.